Refund Policy

Guest Refund Policy

These terms govern Homversity's policy for Guest refunds ("Guest Refund Policy") and the obligations of the Host associated with it. This policy applies in addition to Homversity's Terms and Conditions. It is available to Guests who book and pay for an Accommodation through the Homversity Platform and suffer a Travel Issue. The Guest's rights under this policy supersede the Host's cancellation policy.

By using the Homversity Platform as a Host or Guest, you indicate that you have read, understand and agree to be bound by this Guest Refund Policy.

1. Travel Issue

A "Travel Issue" means any one of the following:

(a) The Host (i) cancels a booking shortly before its scheduled start, or (ii) fails to provide the Guest reasonable ability to access the Accommodation (e.g. does not provide keys, security code or availability of rooms/space).

(b) The Listing's description or depiction of the Accommodation is materially inaccurate with respect to:

• The size of the Accommodation (number and size of bedroom, bathroom and/or other rooms);
• Whether the booking is for a private or shared room, and whether another party (including the Host) is staying during the booking;
• Special amenities or features that are not provided or do not function (bathrooms, kitchen appliances, heating/AC, Wi-Fi or any other mentioned services);
• The physical location of the Accommodation.

(c) At the start of the booking, the Accommodation: (i) is not generally clean and sanitary; (ii) contains safety or health hazards; (iii) does not contain clean bedding and bathroom towels; or (iv) has vermin or undisclosed pets.

2. The Guest Refund Policy

If you are a Guest and suffer a Travel Issue, we agree, at our discretion, to either (i) reimburse you up to the amount you paid through the Homversity Platform ("Booking Fees") depending on the nature of the issue, or (ii) use reasonable efforts to find and book you a comparable alternative Accommodation for the unused or remaining duration of your booking. All determinations by Homversity are in its discretion and are final and binding on Guests and Hosts.

3. Conditions to Claim a Travel Issue

(a) You must be the Guest that booked the Accommodation through Homversity.com;

(b) You must bring the Travel Issue to our attention in writing or by telephone with supporting information (photographs or other evidence) within 48 hours of the later of the start of your booking or your discovery of the issue, and respond to our requests for additional information;

(c) You must not have directly or indirectly caused the Travel Issue; and

(d) Unless we advise that the issue cannot be remediated, you must have used reasonable efforts to resolve it with the Host before making a claim.

4. Minimum Quality Standards & Host Responsibilities

4.1 Hosts are responsible for ensuring listed Accommodations meet minimum quality standards regarding access, adequacy of description, safety and cleanliness, and should be available (or make a third party available) to resolve Guest issues in good faith.

4.2 If Homversity determines a Guest suffered a Travel Issue and either reimburses the Guest or provides alternative Accommodation, the Host agrees to reimburse Homversity up to the amount paid within 48 hours of request, plus reasonable additional relocation costs. Cancellation amounts may vary based on the timing of the cancellation.

4.3 The rights of Guests under this policy supersede the Host's cancellation terms. A Host disputing a Travel Issue may notify us in writing or by phone with supporting evidence, provided they used reasonable, good-faith efforts to remedy the issue with the Guest first.

5. General Provisions

5.1 No Insurance: This policy does not constitute insurance, does not replace insurance obtainable by the Guest, and the benefits are not assignable or transferable.

5.2 Modification or Termination: Homversity may modify or terminate this policy at any time in its sole discretion, and will continue to process all claims made before the effective date of any modification.

5.3 Entire Agreement: This policy constitutes the entire agreement between Homversity and you regarding Guest refunds and supersedes any prior understandings.

6. Contacting Us

If you have any questions about the Guest Refund Policy, email us at team@homversity.com.